The Sell New Group complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:
Speak to your Negotiator or Manager
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the Sellnew.co.uk concerned.
Write to the Office Manager
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
Write to the Director of Sell New Ltd
Sell New Ltd
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.
A formal written response will be sent to you within 15 working days.Following the Director of Customer Services and Compliance’s investigation, a written statement expressing Foxtons’ final view will be sent to you.
This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within 12 months for a review. Office Number 01722 335458 and website http://www.tpos.co.uk Address The Property Ombudsman Milford House 43- 55 Milford Street Salisbury, Wiltshire, SP1 2BP